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A collection of resources for the community affected by the 2022 natural disasters in the Northern Rivers of NSW. Click on the sections in the menu above, or scroll all the way through.Click on the sections to the right, or scroll all the way through.

Please email floodreliefdirectory@gmail.com if you have submissions or updates.

COMMUNITY HUBS

Koori Mail

11 Molesworth Street, Lismore

Community run hub providing essentials such as groceries, hot meals, clothing, healthcare, cleaning supplies and equipment loans at no cost, and support to access the help and services you need.

Woodburn Donation Hub

9640 Pacific Hwy, Woodburn

Community run hub providing essentials such as food, hot meals, clothing, pet food, cleaning supplies and equipment loans at no cost, volunteer coordination and support to access the help and services you need.

Resilient Lismore

Wardell Core

Broadwater Community Centre

Little Pitt Street, Broadwater

Community run hub providing essentials such as food, hot meals, clothing, toiletries, pet food and cleaning supplies at no cost, and support to access the help and services you need.

Instagram:
@younggrandmah

Coraki Youth & Community Hall

77 Bridge St, Coraki

Community run hub providing essentials such as food, clothing, toiletries, pet food and cleaning supplies at no cost, and support to access the help and services you need.

Lifeline

Lismore Showgrounds, Alexandra Pde North Lismore

Lifeline hub providing essentials such as food, clothing, shoes, toiletries, pet food and cleaning supplies at no cost, and support to access the help and services you need. Closing 30 June.

Ballina Donation Centre

57 Gallans Rd Ballina

Council run hub providing essentials at no cost, and support to access the help and services you need.

Government flood recovery hubs

GOVERNMENT SUPPORT FOR PEOPLE

Services Australia

Service NSW

Revenue NSW

Ballina City Council

Flood Rate Relief

Rates will be paid by NSW govt for FY2022/23 in LGAs of Ballina, Byron, Clarence Valley, Kyogle, Lismore, Richmond Valley and Tweed. Rates will be issued but paid by the State Government to those who made a successful claim through Service NSW, or whose property has been assessed as damaged.

NON-GOVERNMENT ORGANISATIONS

Mid Richmond Neighbourhood Centre

Koori Mail

Bundjalung Community Flood Relief Fund

Grants for Indigenous people, community organisations and not-for-profits. Register via text with name, address and any additional info.

Phone:
TEXT ONLY 0477 954 656
Instagram:
@koorimailnewspaper

Resilient Lismore

National Disaster Management Service

Orange Sky Laundry

Container of Dreams

Pregnancy Birth & Beyond

GENERALLY USEFUL RESOURCES

Free advice and services for flood affected communities

Financial counselling

Support with bills and debt, advice and counselling from the National Debt Hotline

Website:
https://ndh.org.au/
Phone:
1800 007 007

HELPFUL SOCIAL MEDIA

Koori Mail

Koori Mail Lismore hub and whole region updates via Instagram

Wardell Core

Wardell hub updates via Instagram

Instagram:
@wardellcore

Woodburn Hub

Woodburn hub updates via Instagram

Instagram:
@woodburn_hub

Broadwater Hub

Broadwater hub updates via Ria's Instagram

Instagram:
@younggrandmah

The Lismore App

Lismore community updates and news via Instagram

Instagram:
@thelismoreapp

GOVERNMENT SUPPORT FOR BUSINESS

Service NSW

Revenue NSW

Rural Assistance Authority

FARM AND ANIMAL SUPPORT

Rural Assistance Authority

Animal Rescue Cooperative

Food and supplies support

Individuals and community groups can request support with food and supplies for pets, wildlife and hobby farms

Animal Rights & Rescue Group

Department of Primary Industries

Primary producer support

Request assistance with livestock assessment, veterinary assistance, emergency fodder, livestock euthanasia or burial.

Email:
aasfa@emergency.dpi.nsw.gov.au
Phone:
1800 814 647

Need for Feed

Wildlife Rescue Australia

WIRES

North Coast Emergency Vet

Animal Welfare League

LEGAL SUPPORT

Free legal services for flood affected communities

HOUSING SUPPORT

Housing support services

MENTAL HEALTH AND SUPPORT SERVICES

Emergency Support

Lifeline

Crisis support service

Phone:
13 43 57

General support

Children and young people

Men

MensLine

Resources, phone and online counselling – including for fathers

Website:
https://mensline.org.au/
Phone:
1300 78 99 78

Indigenous support services

Disability services

Daisi Disability Services

Mobile counselling and immediate support service for flood victims with disability

Website:
https://daisi.asn.au/
Phone:
1800 800 340

LGBTQI+ community

Family violence services

Women Up North

Support and case management for women, children and young people who have experienced domestic or family violence or abuse

Website:
https://wunh.org.au/
Phone:
02 6621 7730

Domestic Violence Line NSW

Phone:
1800 656 463

1800RESPECT

National sexual assault, domestic and family violence counselling service

Website:
https://1800respect.org.au
Phone:
1800 737 732

New parents

Business owners

UTILITIES

Telstra

Optus

Vodafone

Pausing bill collection and suspension and disconnection

Phone:
1800 185 289

Boost Mobile

Belong

Aussie Broadband

Discounts or services worth up to $250 for customers severely impacted, $80 worth of discounts or services for volunteers, free VOIP diversion, payment relief

Phone:
1300 880 905

TPG

Free connection to temporary home, free broadband installation to new home within 12 months, temporary downgrade or suspension, free additional data, free replacement modem

Website:
financialhardship@tpg.com.au
Phone:
1300 056 35

iiNet

Free cancellation of fixed line or broadband service, free connection to temporary accommodation, free broadband installation to new home within 12 months

Phone:
13 22 58

iPrimus

Plan fee waived for 2 months, free modem, payment arrangements

Phone:
1300 097 143

Dodo

Free service for emergency service volunteers, free call diversion, free modem, waiver of cancellation fees, free reconnection, credits for non-usage, payment arrangements

Website:
https://www.dodo.com/floodsupport
Phone:
13 36 36

Essential Energy

Origin

Payment plans and extensions

Phone:
13 24 61

Red Energy

Payment plans and extensions

Phone:
1300 171 753

Simply Energy

Payment plans and extensions

Phone:
13 88 08

Powershop

Payment plans and extensions

Phone:
1800 462 668

BANKS

Commonwealth

NAB

Westpac

ANZ

St George

Bendigo Bank

BankWest

Bank Australia

ING

Suncorp

AMP